Popular Questions
Do I need to weigh my bag?
No… you just come on in, and we will weigh it and take care of the rest.
Do I need to sort my clothes?
- No, we will take care of the sorting and everything else
- We will wash, dry and fold your clothes and put them together in nice clear plastic bags.
What kind of detergent and fabric softeners do you use?
We use high-quality detergent and fabric softeners to ensure your clothes come out fresh and soft after each wash. We use products that are designed to keep your clothes feeling gentle. While providing the best care for your garments. If you have any specific preferences or concerns, please let us know
Can you use my detergent?
Yes, of course you can! If you have a preferred detergent or fabric softener that you'd like us to use for your laundry, simply tell our attendant during dropoff.
What do I do if I have an item with a stain?
If you any stained items, simply inform one of our attendants when you drop off your laundry. We'll make sure to give it the extra attention
How do you fold clothes?
We fold the clothes so that clothing has no wrinkles. If requested we also will put your shirts on HANGERS for NO EXTRA CHARGE!!
How are lost and found items handled?
In the extremely rare occurence that an item goes missing, please let us know within 48 hours of receiving your laundry. For us to process a claim, you'll need to provide the delivery ticket and a proof of purchase or receipt for the missing item.
Are there any items you recommend not to wash?
Yes, there are a few items we recommend not washing or dry cleaning due to their delicate nature or specific care requirements. These include:
Items with embellishments such as sequins, beads, or delicate lace that might be damaged during the cleaning process.
Leather and suede garments, as they require specialized cleaning methods.
Rubber-backed mats or rugs, which can deteriorate in the wash.
Extremely delicate fabrics like silk or cashmere, which may have specific care instructions.
Electronic items or garments with electronic components, like light-up sweaters.
How do I pay?
You can pay with cash or any major credit card